Privacy Policy hype96 — Malaysia Casino Player Personal Data Protection

Hype96 is an online casino platform operating under a recognised international licence, providing online gaming services to players in Malaysia. We acknowledge that privacy is a fundamental right of every individual, and we are committed to protecting the personal information of all hype96 players to the highest standards we can achieve.

This Privacy Policy applies to all personal information collected through the hype96 platform — including the official website at hype96.click, the mobile app (if applicable), and all official hype96 communication channels. It also applies to individuals who visit our website without registering an account.

Hype96 acts as data controller — meaning we determine the purpose and means by which your personal data is processed — and we fully comply with the requirements set out by Personal Data Protection Act 2010 (PDPA) Malaysia. If you have any questions about how we handle your personal data, please contact us at support@hype96.click.

Hype96 follows a data minimisation principle — we only collect information that is strictly necessary to provide our services safely, fairly, and in compliance with the law. Below are the categories of data we collect, along with specific examples for each category.

Hype96 uses collected personal data solely for legitimate, specific, and clearly stated purposes. We will not use your data for any other purpose not described here without first obtaining your additional consent.

• Account management: To register and manage your hype96 account, including identity verification, processing deposits and withdrawals in Malaysian Ringgit (MYR), and managing your account balance.
• Provision of gaming services: To enable you to access and play all games on the hype96 platform — including Live Casino, slots, blackjack, Roulette, baccarat, Sports Betting (Malaysia Super League football, EPL, cricket, badminton, e-sports), and more.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-account abuse, and other security threats that could harm the platform or other players.
• Customer support: To process and respond to your inquiries, complaints, and requests via live chat, email, and other support channels in Bahasa Melayu.
• Legal compliance: To fulfil applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, know your customer (KYC) requirements, and reports required by the relevant authorities.
• Platform improvement: To analyze platform usage patterns in aggregate (not at the individual level) in order to improve the user experience, technical performance, and the range of games offered.
• Marketing communications (with consent): To send you information about hype96 promotions, bonuses, and new offers — only if you have agreed to receive such communications during registration or through your account settings.
• Responsible gambling: To monitor gameplay patterns and identify signs of problem gambling, and to reach out to players who may need assistance using the responsible gaming tools available on hype96.

Hype96 does not sell players' personal data. However, in the course of operating our platform lawfully and securely, there are limited situations where data may be shared with certain parties as described below. All data sharing is restricted to the minimum information necessary.

• Licensed payment processors: Required transaction details are shared with authorised payment providers — including Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, and CIMB Clicks — solely for the purpose of processing your deposits and withdrawals.
• Game software providers: Certain game records may be shared with game providers such as Evolution Gaming, Pragmatic Play, PG Soft, and others for the purposes of resolving technical disputes or conducting game audits.
• Legal authority: hype96 will disclose personal data to government authorities, law enforcement, or relevant tribunals when required to do so by Malaysian law or a valid court order.
• Technical service providers: Technology and infrastructure providers that help us operate the platform — such as cloud computing, cybersecurity, and analytics services — may process data on our behalf under strict data processing agreements.
• Fraud investigation: In cases of suspected fraud, the necessary information may be shared with other financial institutions or anti-fraud bodies for the purposes of investigation and cross-platform fraud prevention.

Hype96 invests seriously in data security infrastructure to ensure the personal information of all our Malaysian players is protected at every stage — in transit, in processing, and in storage. Below are the key security measures we have in place.

• 256-bit SSL/TLS encryption: All communications between your browser and hype96's servers are encrypted using the latest SSL/TLS protocol with 256-bit keys. This means that even if someone were to intercept your network traffic, they would not be able to read its contents.
• Encrypted password storage: Your hype96 account password is never stored in plain text. We use strong cryptographic hashing with a unique salt for each user, making it impossible to decrypt even in the event of unauthorized access to our database.
• Two-factor authentication (2FA): hype96 supports two-factor authentication via OTP to a registered Malaysian phone number. We encourage all players to enable this additional security feature through their account settings.
• 24/7 security monitoring: hype96's server infrastructure is monitored around the clock, 24 hours a day, by automated security systems and our experienced IT security team to detect any suspicious activity.
• Internal access controls: Access to player personal data within hype96 is restricted on a least-privilege basis — only staff who genuinely require access to carry out their duties are granted permission, and all access is logged and audited.
• Regular security testing: hype96 conducts regular penetration testing and security audits by independent third parties to identify and address any security vulnerabilities before they can be exploited.

Hype96 retains your personal data only for as long as necessary for the stated purposes, or as required under Malaysian law. The table below outlines the standard retention periods for each key data category.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you. hype96 is committed to respecting and facilitating the exercise of these rights in a practical and timely manner.

Hype96 uses cookies and similar tracking technologies on our platform to enhance the user experience, maintain security, and understand how players interact with our platform. This section explains the types of cookies we use and how you can manage them.

Hype96 reserves the right to update and amend this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the services we offer. Any amendment will be accompanied by a new effective date at the top of this document.

• Material amendment notification: If we make significant changes to how we collect or use your personal data, we will notify you by email to your registered address or via an in-platform notification on hype96 at least 7 days before the changes take effect.
• Continued acceptance: Your continued use of the hype96 platform after the effective date of any amendment to this Privacy Policy indicates your acceptance of the revised version. If you do not agree with the changes, you have the right to close your account and request data deletion in accordance with the rights described in Section 7.
• Archive of previous versions: Previous versions of this Privacy Policy are available upon request via our support email. This allows you to compare any changes that have been made over time.